Operating Company Information

Vendor: PAPA Corporation lmtd.,
Representative: Yasuko Sato
Address: 2-3-5 Roppongi, Minato-ku, Tokyo 106-0032 Japan
Contact Number: 03-3589-8000

Retail Price

It is stated in Product Line-Up page and in Online Shop.

Necessary payments other than the payment for goods.

• ・We charge an additional 800JPY per 1 order shipment.
  However, we do not charge for shipping over 6,000JPY purchase.
• ・Tax: The retail price shown in online store does not include tax.
  However it will automatically be included at the final purchase page.

Shipment of Products

• ・Our online shop is available only in Japan, and we do not ship purchased products outside of Japan.
• ・We ship our products via Sagawa Express. Carrier cannot be specified or changed.
• ・Shipment schedule is as follows:
  Orders placed before 2PM on Monday - Friday: same-day shipping
  Orders placed between after 2PM on Friday - Sunday: Shipment on Monday
  Orders from Hokkaido and Kyusyu area will require 2 day shipping, and the next day shipping for any other areas.
  ※However, shipment may delay due to shipping areas or natural disasters. Moreover, there may be areas in which we cannot ship our products.

Payment Method

• ①Credit Card
  ZOILCARD, CF, VISA, MASTER, JCB, AMEX, UC, DC, DINERS, UFJ (former MILION), SAISON
• ②Via convenient stores
  Lawson, Seven Eleven, CircleK, and others.

Maturity Date

• ・Credit Card: Charged on the same month the product is shipped.

Return and Exchanges

• 1) If you would like to return or exchange products purchased through our Online Shop, please contact us through our enquiry form or call us at (TEL 03-3589-8000) for assistance.
• 2) We take precautions in quality check of our products, however, if in any case the product received was defective, damaged, or was a wrong item, please contact us at customer service center and return the product within 8 days after receiving the product. Shipping cost will not be charged, and we will accept either return or exchange of the defective item.
• 3) We do not accept returns of the following:
  ・If the item is being opened, or being used.
  ・If the item is damaged under customers' responsibility.
  ・If more than 9 days have passed since the day item has been received.